Your employees are the face of your company; they develop the strong interpersonal relationships that bring customer loyalty, and through their word of mouth, increased business.
Making your company a community of professionals will keep your company running smoothly and will cultivate teamwork, self-management, and leadership. Creating a professional culture in your company will pay dividends in your employees' confidence and in turn your customers' confidence in them.
These skills are not always natural even for the most talented and hard-working employees-becoming a polished professional takes training and experience.
UOSD is now offering classes to help you develop these essential soft skills. We offer specialized training in topics such as sales, marketing, strategy, management-targeted training relevant to your employees' and your company's success. Help your employees become well-rounded professionals-savvy in the realm of business etiquette, sociability, responsibility, negotiation, leadership, and teamwork-with the University of Safety Distribution.
Business Strategy and Operations
Course Dates: 01/01/1900-01/01/1900
Enrollment Period: 01/01/2008-01/01/2009
Price: $210.00
Employment and Labor Law (LAW0103)
Lawsuits and Negotiations (LAW0106)
Why Customer Driven? (OPER0121)
Identiying What the Customer Wants (OPER0122)
Overview of Logistics Management (OPER0321)
Inventory Management (OPER0322)
The Fundamentals of Supply Chain Management (OPER0501)
Supply Chain Management Strategies (OPER0502)
Supply Chain Planning and Inventory Management (OPER0503)
Course Dates: 01/01/1900-01/01/1900
Enrollment Period: 01/01/2008-01/01/2009
Price: $321.00
Communication Etiquette (COMM0182)
Etiquette and the Business Meeting (COMM0183)
Writing with Intention (COMM0011)
Avoiding Errors in Usage and Punctuation (COMM0012)
Avoiding Grammatical Errors in Business Writing (COMM0013)
Crisp Composition (COMM0014)
Email Essentials: Optimizing Email at Work (COMM0232)
Effective Telephone Techniques (COMM0411)
Making Telephone Calls Count (COMM0412)
The Basics of Listening (COMM0151)
Listening for Comprehension (COMM0152)
Listening for Higher Purposes (COMM0153)
Enhancing Your Listening Skills (COMM0154)
Ethical Decision Making (PD0171)
The Process of Interpersonal Communications (COMM0001)
The Mechanics of Effective Communications (COMM0002)
Communication Skills for the Workplace (COMM0003)
Communicate for Results (COMM0004)
Difficult People in the Workplace (COMM0161)
Working with Aggressive People (COMM0162)
Why Diversity Matters (HR0021)
Changing the Corporate Culture (HR0022)
You and Your Time (PD0151)
Techniques for Better Time Management (PD0152)
Finance, Human Resources & Administration
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $210.00
Principles of Financial Management (FIN0151)
Creating and Analyzing and Operating Budget (FIN0161)
Principles of Financial Statements (FIN0251)
Components of Financial Statements (FIN0252)
Why Diversity Matters (HR0021)
Changing the Corporate Culture (HR0022)
Hiring Considerations (HR0231)
Effective Interviewing (HR0232)
Sexual Harassment in the Workplace (HRCI/PHR) (HR0242)
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $210.00
Communicating as a Leader (LEAD0145)
Succession Planning Overview (LEAD0301)
Succession Planning Strategies (LEAD0302)
Managing and Rewarding Top Performers (mgmt_01_a01_bs_enus)
Becoming a Manager (MGMT0001)
Communication Skills for Sucessful Management (MGMT0122)
Preventing Problem Performance (MGMT0161)
Preparing for Business Crises (MGMT0171)
Continuous Performance Assessment (MGMT0341)
Marketing & Strategic Planning
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $210.00
Analyzing the Market (MKT0202)
Introduction to Brand Management (MKT0211)
Building Brand Equity (MKT0212)
Introduction to Online Branding (MKT0221)
Strategies for Building an Online Brand (MKT0223)
Introduction to Product Management (MKT0241)
Developing a New-Product Strategy (MKT0242)
Pricing and Profitability for Product Managers (MKT0243)
Pricing for Profitability (STGY0215)
Sales and Customer Service Bundle
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $432.00
Audience: Sales and CSRs
Support Center Services (cust_01_a02_bs_enus)
Establishing Team and Customer Relationships (cust_01_a03_bs_enus)
Interacting with the Customer (cust_02_a01_bs_enus)
Effective Communication Skills (cust_02_a02_bs_enus)
Managing Conflict, Stress, and Time (cust_02_a03_bs_enus)
Customer Service Procedures (cust_03_a01_bs_enus)
Fundamentals of Exceptional Customer Service (CUST0102)
Discovering What Your Customers Want (CUST0131)
Developing Customer Satisfaction Surveys (CUST0132)
Customer Satisfaction: Analysis and Implementation (CUST0133)
Field Sales Foundations (SALE0101)
Planning Your Field Sales Approach (SALE0102)
Applying Your Field Sales Approach (SALE0103)
Completing Your Field Sales Approach (SALE0104)
The Territorial Account Sales Approach (SALE0111)
Understanding Your Target Customer's Business (SALE0112)
Gaining Access to Key Personnel at Your Target Acc (SALE0114)
Preparing for Outbound Sales Calls (SALE0121)
Initiating Outbound Sales Calls (SALE0122)
Completing Outbound Sales Calls (SALE0123)
Preparing for Inbound Sales Calls (SALE0124)
Building a Winning Sales Team (SALE0151)
Using Business Tools to Manage Sales Teams (SALE0152)
Motivating a Winning Sales Team (SALE0153)
