Complete Course Catalog
Business Strategy and Operations
Course Dates: 01/01/1900-01/01/1900
Enrollment Period: 01/01/2008-01/01/2009
Price: $210.00
A Manager's Introduction to Business Law (LAW0101)
Employment and Labor Law (LAW0103)
Lawsuits and Negotiations (LAW0106)
Why Customer Driven? (OPER0121)
Identiying What the Customer Wants (OPER0122)
Overview of Logistics Management (OPER0321)
Inventory Management (OPER0322)
The Fundamentals of Supply Chain Management (OPER0501)
Supply Chain Management Strategies (OPER0502)
Supply Chain Planning and Inventory Management (OPER0503)
Employment and Labor Law (LAW0103)
Lawsuits and Negotiations (LAW0106)
Why Customer Driven? (OPER0121)
Identiying What the Customer Wants (OPER0122)
Overview of Logistics Management (OPER0321)
Inventory Management (OPER0322)
The Fundamentals of Supply Chain Management (OPER0501)
Supply Chain Management Strategies (OPER0502)
Supply Chain Planning and Inventory Management (OPER0503)
Course Dates: 01/01/1900-01/01/1900
Enrollment Period: 01/01/2008-01/01/2009
Price: $321.00
Everyday Business Etiquette (COMM0181)
Communication Etiquette (COMM0182)
Etiquette and the Business Meeting (COMM0183)
Writing with Intention (COMM0011)
Avoiding Errors in Usage and Punctuation (COMM0012)
Avoiding Grammatical Errors in Business Writing (COMM0013)
Crisp Composition (COMM0014)
Email Essentials: Optimizing Email at Work (COMM0232)
Effective Telephone Techniques (COMM0411)
Making Telephone Calls Count (COMM0412)
The Basics of Listening (COMM0151)
Listening for Comprehension (COMM0152)
Listening for Higher Purposes (COMM0153)
Enhancing Your Listening Skills (COMM0154)
Ethical Decision Making (PD0171)
The Process of Interpersonal Communications (COMM0001)
The Mechanics of Effective Communications (COMM0002)
Communication Skills for the Workplace (COMM0003)
Communicate for Results (COMM0004)
Difficult People in the Workplace (COMM0161)
Working with Aggressive People (COMM0162)
Why Diversity Matters (HR0021)
Changing the Corporate Culture (HR0022)
You and Your Time (PD0151)
Techniques for Better Time Management (PD0152)
Communication Etiquette (COMM0182)
Etiquette and the Business Meeting (COMM0183)
Writing with Intention (COMM0011)
Avoiding Errors in Usage and Punctuation (COMM0012)
Avoiding Grammatical Errors in Business Writing (COMM0013)
Crisp Composition (COMM0014)
Email Essentials: Optimizing Email at Work (COMM0232)
Effective Telephone Techniques (COMM0411)
Making Telephone Calls Count (COMM0412)
The Basics of Listening (COMM0151)
Listening for Comprehension (COMM0152)
Listening for Higher Purposes (COMM0153)
Enhancing Your Listening Skills (COMM0154)
Ethical Decision Making (PD0171)
The Process of Interpersonal Communications (COMM0001)
The Mechanics of Effective Communications (COMM0002)
Communication Skills for the Workplace (COMM0003)
Communicate for Results (COMM0004)
Difficult People in the Workplace (COMM0161)
Working with Aggressive People (COMM0162)
Why Diversity Matters (HR0021)
Changing the Corporate Culture (HR0022)
You and Your Time (PD0151)
Techniques for Better Time Management (PD0152)
Finance, Human Resources & Administration
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $210.00
Accounting Fundamentals (FIN0121)
Principles of Financial Management (FIN0151)
Creating and Analyzing and Operating Budget (FIN0161)
Principles of Financial Statements (FIN0251)
Components of Financial Statements (FIN0252)
Why Diversity Matters (HR0021)
Changing the Corporate Culture (HR0022)
Hiring Considerations (HR0231)
Effective Interviewing (HR0232)
Sexual Harassment in the Workplace (HRCI/PHR) (HR0242)
Principles of Financial Management (FIN0151)
Creating and Analyzing and Operating Budget (FIN0161)
Principles of Financial Statements (FIN0251)
Components of Financial Statements (FIN0252)
Why Diversity Matters (HR0021)
Changing the Corporate Culture (HR0022)
Hiring Considerations (HR0231)
Effective Interviewing (HR0232)
Sexual Harassment in the Workplace (HRCI/PHR) (HR0242)
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $210.00
Communicating a Shared Vision (LEAD0142)
Communicating as a Leader (LEAD0145)
Succession Planning Overview (LEAD0301)
Succession Planning Strategies (LEAD0302)
Managing and Rewarding Top Performers (mgmt_01_a01_bs_enus)
Becoming a Manager (MGMT0001)
Communication Skills for Sucessful Management (MGMT0122)
Preventing Problem Performance (MGMT0161)
Preparing for Business Crises (MGMT0171)
Continuous Performance Assessment (MGMT0341)
Communicating as a Leader (LEAD0145)
Succession Planning Overview (LEAD0301)
Succession Planning Strategies (LEAD0302)
Managing and Rewarding Top Performers (mgmt_01_a01_bs_enus)
Becoming a Manager (MGMT0001)
Communication Skills for Sucessful Management (MGMT0122)
Preventing Problem Performance (MGMT0161)
Preparing for Business Crises (MGMT0171)
Continuous Performance Assessment (MGMT0341)
Marketing & Strategic Planning
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $210.00
Elements of Marketing Strategy (MKT0201)
Analyzing the Market (MKT0202)
Introduction to Brand Management (MKT0211)
Building Brand Equity (MKT0212)
Introduction to Online Branding (MKT0221)
Strategies for Building an Online Brand (MKT0223)
Introduction to Product Management (MKT0241)
Developing a New-Product Strategy (MKT0242)
Pricing and Profitability for Product Managers (MKT0243)
Pricing for Profitability (STGY0215)
Analyzing the Market (MKT0202)
Introduction to Brand Management (MKT0211)
Building Brand Equity (MKT0212)
Introduction to Online Branding (MKT0221)
Strategies for Building an Online Brand (MKT0223)
Introduction to Product Management (MKT0241)
Developing a New-Product Strategy (MKT0242)
Pricing and Profitability for Product Managers (MKT0243)
Pricing for Profitability (STGY0215)
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $265.50
Hazardous Material Management (SA0109)
Bloodborne Pathogens (SAH0406)
Confined Space Entry (SAH0414)
Electrical Safety Awareness (SAH0416)
Emergency Disaster Preparedness (SAH0421)
Ergonomics Awareness (SAH0424)
Fall Protection Awareness (SAH0425)
First Aid-Basic (SAH0429)
Hand and Power Tool Safety (SAH0434)
Hazard Communication (SAH0436)
Hearing Conservation (SAH0438)
Heat Stress (SAH0441)
Job Hazard Analysis (SAH0445)
Lockout/Tagout (SAH0452)
Material Handling and Storage (SAH0455)
Portable Fire Extinguishers (SAH0462)
PPE: Body Protection (SAH0465)
PPE: Eye and Face Protection (SAH0466)
PPE: Foot and Leg Protection (SAH0467)
PPE: Hand Protection (SAH0468)
PPE: Head Protection (SAH0469)
Respiratory Protection (SAH0474)
Safe Work Practices (SAH0475)
Signs and Tags (SAH0476)
Welding, Cutting, and Brazing (SAH0485)
Bloodborne Pathogens (SAH0406)
Confined Space Entry (SAH0414)
Electrical Safety Awareness (SAH0416)
Emergency Disaster Preparedness (SAH0421)
Ergonomics Awareness (SAH0424)
Fall Protection Awareness (SAH0425)
First Aid-Basic (SAH0429)
Hand and Power Tool Safety (SAH0434)
Hazard Communication (SAH0436)
Hearing Conservation (SAH0438)
Heat Stress (SAH0441)
Job Hazard Analysis (SAH0445)
Lockout/Tagout (SAH0452)
Material Handling and Storage (SAH0455)
Portable Fire Extinguishers (SAH0462)
PPE: Body Protection (SAH0465)
PPE: Eye and Face Protection (SAH0466)
PPE: Foot and Leg Protection (SAH0467)
PPE: Hand Protection (SAH0468)
PPE: Head Protection (SAH0469)
Respiratory Protection (SAH0474)
Safe Work Practices (SAH0475)
Signs and Tags (SAH0476)
Welding, Cutting, and Brazing (SAH0485)
Sales and Customer Service Bundle
Course Dates: 01/01/2008-12/31/2008
Enrollment Period: 01/01/2008-01/01/2009
Price: $432.00
Audience: Sales and CSRs
The Customer Support Specialist (cust_01_a01_bs_enus)
Support Center Services (cust_01_a02_bs_enus)
Establishing Team and Customer Relationships (cust_01_a03_bs_enus)
Interacting with the Customer (cust_02_a01_bs_enus)
Effective Communication Skills (cust_02_a02_bs_enus)
Managing Conflict, Stress, and Time (cust_02_a03_bs_enus)
Customer Service Procedures (cust_03_a01_bs_enus)
Fundamentals of Exceptional Customer Service (CUST0102)
Discovering What Your Customers Want (CUST0131)
Developing Customer Satisfaction Surveys (CUST0132)
Customer Satisfaction: Analysis and Implementation (CUST0133)
Field Sales Foundations (SALE0101)
Planning Your Field Sales Approach (SALE0102)
Applying Your Field Sales Approach (SALE0103)
Completing Your Field Sales Approach (SALE0104)
The Territorial Account Sales Approach (SALE0111)
Understanding Your Target Customer's Business (SALE0112)
Gaining Access to Key Personnel at Your Target Acc (SALE0114)
Preparing for Outbound Sales Calls (SALE0121)
Initiating Outbound Sales Calls (SALE0122)
Completing Outbound Sales Calls (SALE0123)
Preparing for Inbound Sales Calls (SALE0124)
Building a Winning Sales Team (SALE0151)
Using Business Tools to Manage Sales Teams (SALE0152)
Motivating a Winning Sales Team (SALE0153)
Support Center Services (cust_01_a02_bs_enus)
Establishing Team and Customer Relationships (cust_01_a03_bs_enus)
Interacting with the Customer (cust_02_a01_bs_enus)
Effective Communication Skills (cust_02_a02_bs_enus)
Managing Conflict, Stress, and Time (cust_02_a03_bs_enus)
Customer Service Procedures (cust_03_a01_bs_enus)
Fundamentals of Exceptional Customer Service (CUST0102)
Discovering What Your Customers Want (CUST0131)
Developing Customer Satisfaction Surveys (CUST0132)
Customer Satisfaction: Analysis and Implementation (CUST0133)
Field Sales Foundations (SALE0101)
Planning Your Field Sales Approach (SALE0102)
Applying Your Field Sales Approach (SALE0103)
Completing Your Field Sales Approach (SALE0104)
The Territorial Account Sales Approach (SALE0111)
Understanding Your Target Customer's Business (SALE0112)
Gaining Access to Key Personnel at Your Target Acc (SALE0114)
Preparing for Outbound Sales Calls (SALE0121)
Initiating Outbound Sales Calls (SALE0122)
Completing Outbound Sales Calls (SALE0123)
Preparing for Inbound Sales Calls (SALE0124)
Building a Winning Sales Team (SALE0151)
Using Business Tools to Manage Sales Teams (SALE0152)
Motivating a Winning Sales Team (SALE0153)
